[SIPForum-discussion] BroadSoft Client Behind a NAT

[Vijay Tiwari]

Hello Guillermo

if you are getting 403 Forbidden then there will be nothing to do with NAT
and Firewall. this error code come when server or SBC (in your case) do not
want to process the call.

and contact header can have the private ip.


Thanks
vijay

2010/8/2 Zuñiga, Guillermo <Guillermo.Zuniga at cwpanama.com>

>  HI Fellows.
>
> I have the following issue:
>
> I have some Broadsoft-Clients behind a NAT and a Firewall, and sometimes
> one of the customer can’t make calls.
>
> In this case my SBC-Acme is sending 403-Forbidden when the call fail.
>
> Seeing into the traces I can see in the failed call that the uri-host in
> the contact header is the Private IP and
>
> Not the Public IP,
>
>
>
> Have you any idea why this could be happened? Could be this the cause of
> getting  403 from the Acme?
>
> Any suggestion for the customer site?
>
>
>
> Thanks a lot for your helps.
>
> Attach both traces of the calls.
>
>
>
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-- 
They can because they think they can.
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