<div dir="ltr">Hello Members,<div><br></div><div>We have a quick question for our propriety SIP IVR deployment with Avaya 6.3.</div><div><br></div><div>Avaya sends "SIP IVR" a Re-Invite after Agent(Avaya) tries to connect to "SIP IVR" for CSAT application. Meaning Agent is now connecting "original caller" to IVR CSAT application.</div><div>This Re-Invite does not have SDP.</div><div><br></div><div><ol><li><b>Should the SIP IVR put the audio on hold ? because no SDP is present.<br></b></li><li><b>Or Should the SIP IVR neglect the Re-INVITE and continue with the call?</b></li></ol><div><br></div></div><div>The issue is caller is not able to hear the CSAT survey.</div><div><br></div><div>We checked the RFC & it states:</div><div> <span style="color:rgb(0,0,0);font-size:13.3333px">a UAC MAY send a re-INVITE with no session description, in which case the first</span></div><div><pre class="gmail-newpage" style="font-size:13.3333px;margin-top:0px;margin-bottom:0px;color:rgb(0,0,0)"> reliable non-failure response to the re-INVITE will contain the offer
(in this specification, that is a 2xx response).</pre><pre class="gmail-newpage" style="font-size:13.3333px;margin-top:0px;margin-bottom:0px;color:rgb(0,0,0)"><br></pre><pre class="gmail-newpage" style="font-size:13.3333px;margin-top:0px;margin-bottom:0px;color:rgb(0,0,0)">But we do not see anything in regards to audio.</pre><pre class="gmail-newpage" style="font-size:13.3333px;margin-top:0px;margin-bottom:0px;color:rgb(0,0,0)"><br></pre><pre class="gmail-newpage" style="font-size:13.3333px;margin-top:0px;margin-bottom:0px;color:rgb(0,0,0)">Appreciate if you can provide any link - that describes the path to approach in the above case.</pre><pre class="gmail-newpage" style="font-size:13.3333px;margin-top:0px;margin-bottom:0px;color:rgb(0,0,0)"><br></pre><pre class="gmail-newpage" style="font-size:13.3333px;margin-top:0px;margin-bottom:0px;color:rgb(0,0,0)">Thank you</pre><pre class="gmail-newpage" style="font-size:13.3333px;margin-top:0px;margin-bottom:0px;color:rgb(0,0,0)">Harshal</pre></div></div>