[SIPForum-discussion] SIP Call Waiting Messages and Call Charges

[Hemant Kumar]

Hi,

*>> Would the call be initially setup using early media to play the message?
*
You cant play early media due to following reasons -
1. Wait in the queue could be longer than the network timeouts. So there is
a possibility that the call is disconnected abruptly by some network node.
 2 . There is also a possibility that the caller is put into queue after the
call is established with a user (Just thinking of a customer care center).

I have very little knowledge about ACR handling by CDF but just trying to
give a thought -
As the PBX has the knowledge about with whom the call is connected(End user
or MRFC) so it can generate different set of START/STOP ACRs for CDF once
call is established/terminated with MRFC to play announcement.

1. A calls B but call is in waiting (connected to MRFC to play
announcement). Generate Start ACR having MRFC as Called Party.
2. Call is connected to End User B (after getting disconnected with MRFC).
Generate Stop ACR for the MRFC call leg and Start ACR for the actual A->B
call.

Leave the interpretation of ACRs(to charge or not depending on the called
party) to CDF. ;-)

Actually similar sort of thing we are doing in our project but I am not sure
how the CDF will act as it will not receive similar ACRs from other network
nodes. (May be that is what your query is about).

Regards,
Hemant


On Wed, Oct 5, 2011 at 3:14 PM, Stewart Hayles <shayles at neci.co.uk> wrote:

>  Hello all,****
>
> ** **
>
> I have a question I hope someone out there may be able to help me with
> understanding a bit more clearly.****
>
> ** **
>
> In Germany a new law is coming into effect where if a caller is held
> waiting on a line and listening to a queue message they are not charged for
> that portion of the call until a user actually picks up to speak with them.
> ****
>
> ** **
>
> I wondered how this would be implemented with regards to SIP carriers.
> Would the call be initially setup using early media to play the message?  Is
> there any fields/messages used for charging information between the network
> and PBX?****
>
> ** **
>
> I hope someone may have an understanding of what I am describing, would
> appreciate any details you may have on this if you have been involved in
> similar situation.****
>
> ** **
>
> BR,****
>
> ** **
>
> Stewart****
>
> ** **
>
> ** **
>  <http://www.neci.co.uk>  <http://www.neci.co.uk>
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-- 
- Hemant
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